LAST UPDATED: 2 JUNE 2026
PRIVACY POLICY
Welcome to Heights Heavy Diesel. Based in Brisbane, we provide mobile heavy diesel repair services. We value the trust you place in us and are dedicated to protecting your personal information. This policy explains how we handle your data in accordance with Australian Privacy Principles.
WHAT DATA WE COLLECT & WHY
What Data We Collect
- Name and contact details
- Vehicle and service information
- Service location details
- Website usage data
- Communication records
- Any information submitted through our website form, email, phone calls, or social media platforms.Â
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Why We Collect It
- To provide quotes and bookings
- To complete repairs and servicing
- To communicate with customers
- To improve our website and services
- To meet legal and business obligations
DATA COLLECTION & USAGE
How we collect, use, and protect your information.
At Heights Heavy Diesel, we only collect information that is necessary to provide our services and respond to your enquiries.
We may collect personal information including your name, phone number, email address, vehicle details, service location, and information relating to repairs, servicing, diagnostics, or breakdown assistance.
We may also collect limited website data such as your IP address, browser type, device information, pages visited, and website usage statistics through analytics tools and cookies.
We use this information to:
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Provide quotes and estimates
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Schedule and complete services
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Communicate regarding bookings and repairs
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Source parts and components where required
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Process invoices and maintain service records
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Improve our website and customer experience
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Meet legal, taxation, and regulatory obligations
We do not sell, rent, or trade your personal information to third parties. Any information shared with suppliers, service providers, or professional advisers is only disclosed where necessary to provide our services or comply with legal requirements.
Last Updated: 2 June 2026
DATA STORAGE & PROTECTION
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Information may be stored securely in our business systems, email platforms, and service management software. Access is restricted to authorised personnel and trusted service providers where necessary. While no online system can guarantee complete security, we are committed to maintaining appropriate safeguards to protect your information.
DISCLOSURE & RETENTION
We do not sell or share your personal information for marketing purposes. Information may be disclosed to trusted suppliers, service providers, professional advisers, or government authorities where necessary to deliver our services or comply with legal requirements. We retain personal information only for as long as required for business, legal, taxation, and warranty purposes, after which it is securely deleted or de-identified where practical.
PRIVACY CONCERNS?
If you have any questions or concerns about how we handle your personal information under the Australian Privacy Principles, please contact us directly. We are committed to addressing privacy-related enquiries promptly and will take reasonable steps to investigate and resolve any concerns. You may also request access to, or correction of, the personal information we hold about you. We are committed to straight-talking answers regarding your security.